Software and AI for logistics, distribution and field operations
We build the systems that take paperwork, status chasing and repetitive support off logistics and distribution teams, connected to the software they already run.
MappOptimist builds software for logistics and distribution companies: intelligent document processing for bills of lading, invoices and shipping records, live tracking with early exception alerts, multi-agent customer support, Dynamics 365 Field Service scheduling, Salesforce for distributors, and SailPoint identity governance at distribution scale. Our India-based engineers have delivered this for clients in India and the United States.
Delivered for clients in: India, United States
What we build
Document automation for bills of lading and shipping records
OCR and machine learning that read bills of lading, invoices and shipping records, including handwritten fields, check the values against existing records and feed them into the operator's logistics software.
Tracking, routing and exception alerts
A single live view of shipment status, routing decisions on current data, and problems raised as early alerts instead of customer complaints.
AI agents for customer support
A multi-agent support chatbot with specialised bots for tracking, support and payments for a logistics and e-commerce enablement platform: 65% of repetitive tasks automated and 40% faster responses.
Field workforce scheduling
Dynamics 365 Field Service that automated scheduling and routing for hundreds of technicians at a utilities and energy company: 30% higher field productivity and 25% lower travel cost.
CRM for distributors
One Salesforce org for lead-to-cash and case-to-resolution at a B2B distributor and field-services provider: quotes from price books, approvals with an audit trail and SLA-tracked cases.
Identity governance at distribution scale
SailPoint Identity Security Cloud for a Fortune 500 distribution company: role-based access, faster user onboarding and stronger governance controls.
Case studies
Anonymised client work. Names are shared in meetings, not on the website.
Intelligent document processing for logistics
An OCR and machine-learning pipeline that reads bills of lading, invoices and shipping records, including handwritten fields, and feeds them into existing logistics software.
Read the case study →AI / ML · LogisticsLogistics Management Bot
Intelligent tracking, routing and exception handling across the logistics chain.
Read the case study →AI Agents · SupportAutonomous support agents
A multi-agent customer support chatbot, with specialised bots for tracking, support and payments, that automates repetitive queries and frees the team for complex issues.
Read the case study →Dynamics 365 Field Service · Utilities & EnergyField service optimization
Dynamics 365 Field Service that automated scheduling and routing for hundreds of technicians at a utilities and energy company.
Read the case study →Salesforce · B2B DistributionSalesforce CRM for a B2B distributor
One governed Salesforce org for lead-to-cash and case-to-resolution, replacing spreadsheets, shared inboxes and email approvals at a B2B distributor and field-services provider.
Read the case study →SailPoint ISC · DistributionAccess governance for a Fortune 500 distributor
SailPoint Identity Security Cloud streamlining access management and strengthening identity governance controls for a Fortune 500 distribution organisation.
Read the case study →Frequently asked questions
What logistics software has MappOptimist built?
Document processing for bills of lading, invoices and shipping records for a logistics and transportation operator; tracking, routing and exception handling for a logistics operator; a multi-agent support chatbot for a logistics and e-commerce enablement platform; plus Salesforce for a B2B distributor and SailPoint for a Fortune 500 distribution company.
Can you read handwritten bills of lading and delivery paperwork?
Yes. Our logistics document pipeline reads handwritten as well as printed fields on bills of lading, invoices and shipping records, and adapts as new document formats appear. Proof-of-delivery slips, packing lists and customs papers follow the same pattern; we measure accuracy on a sample of your documents before agreeing a scope.
Will it work with our existing TMS or logistics software?
That is how we build it. In our logistics document project, integration with the operator's existing logistics software without disrupting operations was a first-order requirement. Extracted and validated data is pushed through APIs into the systems your teams already use.
What can an AI support agent handle for a logistics company?
Repetitive queries such as shipment tracking, delivery status and payment questions, each handled by a specialised agent with the right data access, with people taking the complex cases. In our build this automated 65% of repetitive tasks and made responses 40% faster.
How do we start?
Send a short description of the process, or a few anonymised sample documents. Your first conversation is with the founder, you get an answer within one business day, and we agree scope and timeline before work starts.
Planning a logistics & distribution project?
Tell us what you need to build or who you need on the team. Your first conversation is with the founder, and you get an answer within one business day.