Software, AI and identity engineering for healthcare
We build AI and enterprise systems for hospitals, healthcare providers and health insurers, with people approving the decisions that matter and an audit trail behind every action.
MappOptimist builds software for healthcare organisations: AI agents that coordinate hospital scheduling, records and workflows under staff control, clinical decision support for clinicians, medical document extraction for insurance claims, SailPoint identity governance and Dynamics 365 customer service. Our India-based engineers have delivered this work for healthcare clients in the United States and the UAE.
Delivered for clients in: United States, UAE
What we build
AI agents for hospital operations
Agents that coordinate scheduling, records and workflows across a hospital network's existing systems through governed connectors. Staff approve consequential decisions and every action is logged.
Clinical decision support
Machine-learning decision support that gives clinicians a faster, data-backed view. Findings come with their evidence, outputs are validated against clinical ground truth, and the tool never overrides clinical judgement.
Medical document extraction for claims
Fine-tuned handwriting OCR and medical NLP that read doctor notes, prescriptions and reports for health insurers. For two insurers this cut manual review time by 40% and made claims processing 25% faster, on a pipeline built to HIPAA and GDPR standards.
Identity governance for clinical and corporate staff
SailPoint IdentityIQ for a major UAE healthcare organisation: centralised identity governance, automated joiner, mover and leaver workflows, less manual access work and stronger audit readiness.
Patient and customer service on Dynamics 365
Omnichannel Dynamics 365 Customer Service for a healthcare services provider, with 40% faster issue resolution and customer satisfaction up 30%.
Engineers for your own teams
AI, data, Dynamics 365 and SailPoint engineers who join your team on a monthly rolling basis, working in your time zone, with published hourly rates.
Case studies
Anonymised client work. Names are shared in meetings, not on the website.
Hospital Management Agentic System
AI agents that coordinate hospital scheduling, records and workflows under staff control.
Read the case study →AI / ML · HealthcareAI Patient Diagnosis Support
Clinical decision-support that gives clinicians faster, data-backed insight but never makes the final call.
Read the case study →SailPoint IIQ · HealthcareCentralised identity governance in healthcare
SailPoint IdentityIQ establishing centralised identity governance and automating user access management for a major UAE healthcare organisation.
Read the case study →Dynamics 365 Customer Service · HealthcareCustomer service excellence
Omnichannel Dynamics 365 Customer Service that cut resolution times and lifted satisfaction for a healthcare services provider.
Read the case study →Frequently asked questions
What healthcare software has MappOptimist built?
AI agents that coordinate scheduling, records and workflows for a US hospital network; clinical decision support for a US healthcare provider; medical document extraction for two health insurers; SailPoint IdentityIQ identity governance for a UAE healthcare organisation; and Dynamics 365 Customer Service for a healthcare services provider. Client names are shared in meetings, not on the website.
How do you handle patient data and HIPAA?
We design around your privacy obligations. For insurance clients we built a medical document pipeline to HIPAA and GDPR compliance standards, and our hospital agent work logs every action and keeps consequential decisions with staff. We can deploy into your own cloud and limit which models see which data. Compliance sign-off stays with your compliance team; we do not claim certifications we do not hold.
Can AI agents work with our existing hospital systems?
Yes. In our hospital network build the agents worked across existing systems through governed connectors rather than replacing them. Each agent has a narrow job and limited tools, staff approve consequential steps, and every action is auditable, so the system can be introduced one workflow at a time.
Does clinical decision support replace clinicians?
No. The decision-support tool we built gives clinicians a faster, data-backed view with the evidence behind each finding, and is validated against clinical ground truth. It supports judgement and never makes the final call.
How do we start a healthcare project with you?
Send the requirement or book a 30-minute call. Your first conversation is with the founder, you get an answer within one business day, and we agree scope, team and timeline before any work starts. Engineers work in your time zone, including US and UK working hours.
Planning a healthcare project?
Tell us what you need to build or who you need on the team. Your first conversation is with the founder, and you get an answer within one business day.